Booking, Changes, and Cancellations

• Q: I forgot to enter the number of children.
  A: If you forgot to enter the number of children, please provide the following information: the name of the person who made the reservation, phone number, email address, check-in date, number of elementary school students, and number of infants.
• Q: The plan is not displayed on the date I want to stay.
  A: The reason the plan is not displayed on the desired date may be because the campsite is closed or reservations have not yet started.
• Q: I would like to increase the number of people after making a reservation. Is that possible?
  A: Yes, you can increase the number of people. Changes can be made from the reservation page or by contacting us through the inquiry form. Please fill in your name, check-in date, and reservation confirmation number on the form.
• Q: Is it possible to reduce the number of people after making a reservation?
  A: Yes, you can reduce the number of people. You can change it directly from the reservation page or contact us via the inquiry form. If you provide your name, check-in date, and reservation confirmation number at that time, we will be able to respond smoothly.
• Q: I do not have a credit card. Can I use cash or bank transfer?
  A: We apologize, but reservations cannot be made with cash or bank transfers. Our facility only accepts credit card payments. Thank you for your understanding.
• Q: Your credit card payment will be declined when making a reservation.
  A: Please try again using a different credit card. If the problem persists, please contact us through the inquiry form. At that time, please provide your name, email address, and the name of the credit card company that was declined (e.g., VISA, Mastercard, etc.). We will inform you of our response from there.
• Q: Please tell me about the refund policy in case of cancellation.
  A: Refunds after cancellation may vary depending on the timing of the credit card settlement used. For more details, please contact your credit card company. Please understand that the refund process will follow the regulations of the card company.
• Q: I would like to stay for consecutive nights, is there a discount available?
  A: Yes, there is a discount for reservations of 2 nights or more. However, it may not be applicable depending on the season, so please check the reservation page.
• Q: Can I make a reservation for 5 people, including 2 adults and 3 children, in a room that accommodates 4 people?
  A: Yes, it is possible. However, please understand that the room will be a bit smaller. When making a reservation, please enter "2 adults, 3 children." There will be an additional charge for 3 elementary school children (excluding toddlers), so please pay on-site on the day.
• Q: The room capacity is 4 people. There are 3 adults and 2 children. Can I make a reservation for 5 people?
  A: We apologize, but reservations for more than 5 people cannot be made in a room with a capacity of 4. Please consider another room.
• Q: The room capacity is 4 people. Can I make a reservation for 5 adults?
  A: We apologize, but a reservation cannot be made for 5 people in a room that accommodates 4. If you have a larger group, please consider adding another room.
• Q: How many days before the stay do cancellation fees apply?
  A: Please check the cancellation policy on the reservation page to see when cancellation fees will apply.
• Q: My child has a fever and I can't go to the camp at the last minute. I want to cancel, but will there be a cancellation fee?
  A: In principle, a cancellation fee will apply. If you wish to cancel, please proceed through the reservation site. However, if you are canceling due to your child's illness, please contact us via the inquiry form. At that time, if you provide your name, check-in date, email address, and phone number, we will inform you later about the response.
• Q: I cannot fly to Hokkaido due to the typhoon. I want to cancel, but will there be a cancellation fee?
  A: Cancellation fees usually apply. If you wish to cancel, please proceed through the booking site. However, in the event of a flight cancellation due to a typhoon or similar circumstances, special arrangements can be made. Please send your boarding date, flight name of the cancelled flight, your name, check-in date, email address, and phone number through the inquiry form. We will contact you later.
• Q: The campsite in case of a typhoon or similar situations
  A: Response to typhoons and other situations at the campsite
• Q: I have had a family tragedy and can no longer go camping.
  A: There has been a misfortune in the family, and I can no longer go camping.
• Q: I am not feeling well and can no longer go camping.
  A: I became unwell and could not go camping.
• Q: I can no longer go camping. Can I transfer my reservation to someone else?
  A: If I can no longer go camping, can I transfer my reservation to someone else?